Whether you would like to use a notepad (paper) or Word (or some other electronic format) try the following exercise …

I wrote a previous article on Process Mapping where I explained a simple step-by-step overview on how to create a …

The only constant in life is that IT WILL CHANGE! Therefore, in my opinion, the best option would be to …

The TWO main reasons for a “comeback” or defect are Missing Process Steps OR Process Errors which in my mind …

Have you ever heard someone complain that they are always putting out fires and they have not accomplished anything in …

I was asked someone the other day to show me their process with regards to something they were doing. They …

I am often asked the same question from managers … Do you know any estimators, customer service representatives, technicians, etc. …

Process Mapping When Process Mapping is done correctly it can help you: Identify the Waste in your business (non-value added …