Whether you would like to use a notepad (paper) or Word (or some other electronic format) try the following exercise for one week: First thing every morning, before opening your email or checking your text messages, take 5 to 10 …

I wrote a previous article on Process Mapping where I explained a simple step-by-step overview on how to create a process by agreeing on the steps taken within your organization to complete a specific task or group of tasks. Remember …

The only constant in life is that IT WILL CHANGE! Therefore, in my opinion, the best option would be to embrace it. Lots of people still seem to feel that they can either fight change or ignore change. However, in …

The TWO main reasons for a “comeback” or defect are Missing Process Steps OR Process Errors which in my mind are very closely linked together. If you have a strong process you are less likely to have a defect … …

Have you ever heard someone complain that they are always putting out fires and they have not accomplished anything in a day? I have heard this from business owners and managers far too many times. The only way to eliminate …

I was asked someone the other day to show me their process with regards to something they were doing. They looked at me, tilted their head, and said “not sure what you mean”. I replied, “the steps in which you …

I am often asked the same question from managers … Do you know any estimators, customer service representatives, technicians, etc. It appears that many owners and managers struggle with the same “problem” – They are always looking for GOOD staff …

Process Mapping When Process Mapping is done correctly it can help you: Identify the Waste in your business (non-value added processes) Identify communication Issues Identify all the people involved in the process Identify excess movement Show the complexity of the …