Take Control and Stay Focused

Whether you would like to use a notepad (paper) or Word (or some other electronic format) try the following exercise for one week: First thing every morning, before opening your email or checking your text messages, take 5 to 10 minutes to write down all your projects, to dos and reminders. Then highlight the top three things that are most …

Process Mapping

When Process Mapping is done correctly it can help you: Identify the Waste in your business (non-value added processes) Identify communication Issues Identify all the people involved in the process Identify excess movement Show the complexity of the process Visually communicate your process to your entire organization If you have never done a Process Map in the past. I recommend that …

What is a Process?

I was asked someone the other day to show me their process with regards to something they were doing. They looked at me, tilted their head and said “not sure what you mean”. I replied “the steps in which you take to perform that task”. They looked at me again and shyly said “I don’t know … I have been …

How Do I Find Staff ??

I am often asked the same question from managers … Do you know any estimators, customer service representatives, technicians, etc. It appears that many owners and managers struggle with the same “problem” – They are always looking for GOOD staff and are not able to find ANYONE available in the industry. The bottom line is EVERYONE is having the same …