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https://micazenconsulting.com/wp-content/uploads/2022/01/pexels-photo-3760790.jpeg18801253The TWO main reasons for a “comeback” or defect are Missing Process Steps OR Process Errors which in my mind are very closely linked together. If you have a strong process you are less likely to have a defect … and if you do by chance have a defect you can easily trace it back to the root cause of the defect in order to NOT HAVE IT REOCCUR! There are literally thousands of collision centres today that experience re-dos either before OR after delivery of the end repair. If you are one of those shops; then this is a