Process Mapping

When Process Mapping is done correctly it can help you: Identify the Waste in your business (non-value added processes) Identify communication Issues Identify all the people involved in the process Identify excess movement Show the complexity of the process Visually communicate your process to your entire organization If you have never done a Process Map in the past. I recommend that …

What is a Process?

I was asked someone the other day to show me their process with regards to something they were doing. They looked at me, tilted their head and said “not sure what you mean”. I replied “the steps in which you take to perform that task”. They looked at me again and shyly said “I don’t know … I have been …

Common Errors that Lead to Defects

The TWO main reasons for a “comeback” or defect are Missing Process Steps OR Process Errors which in my mind are very closely linked together. If you have a strong process you are less likely to have a defect … and if you do by chance have a defect you can easily trace it back to the root cause of …

Missing Process Steps & Process Errors

I wrote a previous article on Process Mapping where I explained a simple step by step overview on how to create a process by agreeing on the steps taken within your organization to complete a specific task or group of tasks. Remember that there should be an overall process structure or flow to your organization PLUS smaller processes within the …